Frequently asked questions

Q: Do you have a delivery service?

GIDI offers free shipping service to your home or business in the United States, United Kingdom, Canada and Australia. Other countries have to pay a token fee of $9.

Q: My package is prepaid, do I need to show any document when collecting it?

Yes, your tracking number and valid ID

Q: Can I cancel my Order?

Yes, you can cancel your order by contacting customer service.

Q: Are your products on GIDI original and genuine?

Yes, we are committed to offering our customers  only 100% genuine and original products.

Q: What are the payment options?

You can choose different methods available on GIDI. Credit/Debit cards, you can find the payment methods at the final step of checkout in details.

Q: Can I return my product?

Yes, follow our refund policy and contact us.

Q: How can I track my order

We wil send you regular updates about the status of your order via emails and sms. Once your order has left  warehouse, you can track its status by entering your tracking number on the Web address sent to you.